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9:00AM - 5:00PM AEST
Monday to Friday (Excludes Public Holidays)

We are currently receiving a large number of inquiries. You can reach our customer service team at any time via the contact form. A request by email makes processing easier for our customer service. Please note that it may take some time to answer your request. We ask for your understanding and thank you for your patience.

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The optional fields allow us to customize your customer experience but are not essential to processing your request. The information is processed by Clarins and its service providers to process your order, for the purposes of customer relationship management. In particular to provide you with personalised offers and/or to manage your membership to our Loyalty Program and to create your custom beauty program. The data is kept for three years from your last order or contact. You have the right to access, correct, delete and transfer information concerning you as well as the right to oppose to and restrict its processing. You may exercise this right by contacting us. To find out more, please consult our privacy policy by clicking here.

**Offer valid only once, on your first order on with a code communicated by email. Offer not combinable with other promotions, and not available in stores. To enjoy this offer, you should create a Clarins online account or identify yourself.