Let Clarins answer your questions
We have answers to your most frequently asked questions on: Online orders, delivery & returns, my account, loyalty programs, products & services and our brand.
Frequently asked questions
Has my order been confirmed?
A few minutes after receiving the message that your payment has been accepted, you will receive an email confirming your order to the email address you have registered with our Clarins site...
What is your returns policy?
Have you changed your mind?
Your satisfaction is of the highest importance to us, and we're pleased to give you the option to return your order free...
When will my order be delivered?
For your order to be dispatched the same day, it must be placed before 3pm. After 3pm, the order will be dispatched...
Is it possible to receive samples?
We are not able to send samples directly to you by post.
However, you can discover our products...
How does the loyalty programme work?
When you place an order on www.clarins.com, you automatically earn reward points to use towards future purchases...
How can I buy an E-Gift Card?
Follow our step-by-step guide to order your E-Gift Card...