Your browser's Javascript functionality is turned off. Please turn it on so that you can experience the full capabilities of this site.

Terms & Conditions | Terms & Conditions of Sale

These Terms and Conditions apply to and govern your use of this site, https://www.clarins.sa/, (“Site”) the purchase of any products through this Site, the Club Clarins Loyalty Program, and any other services, information, tools, functionality, and similar materials delivered or provided by us (collectively, together with the Site, the “Service”). Prior to submitting an order by clicking the ‘submit order’ button on the payment method page, please save or print a copy of these Terms and Conditions to keep on file for future reference regarding the order you are submitting. Please understand that by visiting this website, including placing an order for any products from our Site, you agree to be bound by, consent to comply with, and otherwise consent to all provisions under these Terms and Conditions.

1- Scope and acceptance of Terms and Conditions of Sale

The site www.clarins.sa (hereinafter referred to as the “Site”) is an e-commerce site accessible via the Internet network at the address www.clarins.sa. It is open to any user of the network (hereinafter referred to as “User” or “you”). It is published and operated by the company Group Clarins Middle East North Africa, FZCO (hereinafter referred to as the “Vendor” or “Clarins”), a branch registered in the UAE under company license number 101, Dubai Airport Free Zone.

It is hosted by:

eCommera Limited Wells Point, 79 Wells Street,1st floor, London W1T 3QN United Kingdom Tel: +44 207 291 5800

The Site is provided to Users for their personal use. The Site enables the Vendor to offer cosmetics and perfume products for sale to Users browsing on the Site. Under these Terms and Conditions of Sale, it is agreed that the User and Vendor shall be jointly referred to as the “Parties”, and individually as a “Party” and that a User that has submitted an order shall then be referred to as the “Customer”. The rights and obligations of the User shall automatically apply to the Customer. Any order of Products offered on the Site implies consultation and constitutes express acceptance of these Terms and Conditions, without this acceptance however being subject to the handwritten signature of the User. It is stipulated that the User may make a backup copy or print these Terms and Conditions, providing that they are not modified. These Terms and Conditions come into effect as from 01 of January 2022. These Terms and Conditions govern Users’ access to and use of the Site, including all content, transactions and services provided by way of the Site. Should the User navigate away from the Site to a third-party website or application, the terms and conditions applicable to the latter website or application shall govern his/her use thereof.

Persons under the age of sixteen are not permitted to use Clarins’ services pursuant to this Site. Any person under the age of twenty-one using this Site must first obtain the consent of his/her parent or guardian who agrees to be bound by these Terms and Conditions.

The Vendor reserves the right to change these Terms and Conditions without notice and at any time, with any modifications not applying to reservations and orders already accepted and confirmed by the Customer.

Information on how the Vendor handles Users’ data is available under the Vendor’s Privacy Policy page available on the below link:

2- Products sold on the Site

All the offers of products proposed on the Site are limited to www.clarins.sa and to parties capable of lawfully entering and forming contracts under the Kingdom of Saudi Arabia laws in effect.

Prior to placing an order, the Customer may check the main features of any product or products they wish to order, by consulting the Site.

Purchase offers, including special promotions, are valid for as long as they are visible on the Site. Please note that all special offers running on www.clarins.sa are subject to stock availability. In the event we are out of stock on certain gifts, the offer will be removed or refreshed accordingly or alternatively, where possible, substitutions of samples or free gift items may be made without notice.

Products purchased are for personal or gift use only and may not be utilized for commercial purposes, including resale purposes. Please note, only 3 of the same product can be obtained per Customer within a 30 day period. Should a Customer exceed this limit, Clarins reserves the right to cancel any orders in breach of this. This also includes Customers using multiple identities and accounts.

Clarins reserves the right to cancel an order(s) in the event of promotional misuse or suspected suspicious activity. The customer will be contacted and notified if their order has been cancelled due to this reason.

If you obtain a product/item on your order for free due to a technical error, you are obliged to pay the value of goods received or alternatively return the goods in full to Clarins.

As part of submitting an order, you will need to provide your personal details, including your identification and payment information and contact details. You represent and warrant that all provided information is correct and accurate. Information on how we handle your data is available on our Privacy Policy page.

3- Prices of products for sale on the Site

The prices shown on this Site are in Saudi Riyal, including Value-Added Tax with it being stipulated that products ordered are invoiced at the price in force when the order is registered.

The prices of products shown on this Site do not include shipping charges, which are invoiced in addition to the price of the purchased products, according to the total amount of the order. Shipping charges will be shown before the Customer is asked to confirm the order.

Prices include Saudi Arabia value added tax (VAT), at the rate in force on the day of the order and any change in the applicable rate will be automatically reflected in the price of the products sold by the Vendor on this Site.

4- Orders

All orders constitute full and unreserved acceptance of the entirely of these Terms and Conditions of Sale.

The Customer accepts the Vendor's use of its order registration systems as proof of the nature of the agreement and its date.

When the order is confirmed by clicking on the “Complete my order” button, the Customer declares that they accept the order, together with these Terms and Conditions of Sale. A summary of the order can be printed.

Once the order has been registered, a detailed acknowledgement of the order is sent to the Customer at the e-mail address provided.

This acknowledgement specifies the exact amount invoiced and details of the order and delivery.

This acknowledgement implies acceptance of the order and confirms the transaction, subject to order payment.

In the event of one or more products being unavailable once the order has been placed, the Customer will be notified and will be asked to cancel the order.

The Customer may also cancel an order placed on the Site by contacting our Customer Service team at +971 800 2527467. If our Customer Service team informs the Customer that the order has already been processed, the Customer cannot cancel such order but may instead refuse acceptance of the purchased products when delivered.

The Vendor reserves the right to suspend or cancel any order placed by a Customer with whom a dispute exists regarding the payment of a previous order, or for any other legitimate reason, in particular should it consider, at its sole discretion, the nature of the order unusual or suspicious.

For the avoidance of doubt, all contracts of sale effected through this Site are governed by Kingdom of Saudi Arabia law.

5- Payments

All orders are payable in Saudi Riyal.

To pay for their order, the Customer must use the following method of payment: bank card or Paypal. The following bank cards are accepted on the Site: Visa and MasterCard.

The Customer guarantees to the Vendor that they have been granted all authorizations required to use the credit card (details of which are provided for the Vendor) for the purpose of the payment, when registering and submitting the purchase order, and that they have not been involved, whether directly or indirectly, in any act of credit card theft, identity theft, money laundering or any other illicit activity whatsoever.

In the event of non-payment of any amount owed by the Customer, or of any adverse payment circumstances, the Vendor reserves the right to suspend or cancel any order and/or delivery, whatever their nature or state of progress.

Charges on any unpaid amount will be automatically incurred at the rate prevailing in the market at the time of the transaction plus 5 percent, provided that the total rate applied does not exceed 12% or any other legal limit, following a period of ten days from the invoice date, or immediately after notification of rejected bank payment for all other means of payment.

As part of the measures taken to prevent fraud over the Internet, information concerning the Customer’s order may be sent to any competent authority for verification.

To ensure secure credit card payment, the Customer must send the card security code of the bank card being used.

Secure payments on the Site are guaranteed by CyberSource.

6- Order Delivery

The products purchased through the Site may only be delivered to addresses within the Kingdom of Saudi Arabia and will be delivered to the address provided by the Customer when placing their order, according to the selected method of delivery.

Orders will be delivered within an average of 1 to 6 days as from the day on which the Vendor receives the order, according to the selected method of delivery and no later than 30 days as from reception of the order, subject to full payment of the price.

7- Legal guarantee

To the extent allowed under the Kingdom of Saudi Arabia law, the Vendor (i) disclaims all implied warranties and representations with respect to purchased products and the Site (e.g. warranties of merchantability, fitness for a particular purpose, accuracy of data, and noninfringement); (ii) does not guarantee that the Site will function without interruption or errors; and (iii) provides the Site and its services (including content and information) on an “as is” and “as available” basis. The Customer shall benefit from the provisions of the legally guarantee regarding product conformity.

In the event of non-conformity of the product, in particular due to an anomaly or an error in the delivered references, the Customer can choose to return the product to the Vendor and be reimbursed.

Return shipping costs will be reimbursed by the Vendor on request by the Customer.

The Customer may contact Customer Services by e-mail as regards any claim.

8- Right of withdrawal

The Customer has a period of 14 calendar days as from the date of reception, to return the ordered products at their own expense for reimbursement.

Products can be returned to our warehouse by courier, unused and in the same good condition as received, in their original box and packaging, along with the original invoice, within the timeline mentioned next.

The reimbursement will only be made against the original credit/debit card used and if the Customer requests return of the ordered products no later than 14 days following the date on which the ordered products were received.

Returns T&C:

Products must be returned in their original condition. We are unable to accept items back that have been opened or used unless the product is damaged or defective.

We will not be able to process a refund for any return received outside the 14-day period.

This policy exclusively pertains to online purchases made at www.clarins.sa. We are unable to accommodate returns for items purchased from any other outlet.

Your original delivery cost will not be refunded.

Your return request will be processed within 3-5 working days.

Once your return has been processed, an email will be sent to confirm the completion of your refund or exchange.

When initiating a return, please ensure to include any associated gifts received with your purchase, such as miniature products, samples, or accessories. These gifts are provided when you meet the qualifying spending threshold of the current offer.

9- Instructions for returning products

Whatever the reason for returning products to the Vendor, the Customer is advised to follow the following instructions in order to facilitate processing of the return:

Use the original packaging to return the product. Fill in and attach the Return Form (to be separated from the Delivery Slip)

Send to the following address:

Clarins.sa (Returns Department)

Group Clarins Middle East North Africa, FZCO.

Any risk related to the return of products is borne by the Customer.

10- Retention of title

All products remain the exclusive property of the Vendor until payment of the sale price, including the principal, extra costs and taxes has been made in full.

11- Liability

Nothing in these Terms and Conditions shall affect your rights under the local applicable consumer protection laws.

The Vendor shall not be held liable for non-fulfilment of contracts due to stock shortages, except for cases of special price offers not intended to lower stock levels, or in the event of product unavailability due to force majeure.

The Vendor accepts no liability for:

any interruption to the Site, including temporary or permanent modifications or interruptions for maintenance purposes; any incidences involving software or hardware bugs; any damage resulting from a fraudulent intrusion by a third party, causing any change to the information made available on the Site; more generally, any direct or indirect damage, whatever the cause, origin, nature or consequences, including in particular any loss of profit, customers, data or any other loss of intangible goods that may occur as a result of the access by any person to the Site or the impossibility of accessing the Site or any credit accorded to any information directly or indirectly coming from it. The Vendor has undertaken all reasonable efforts to ensure colors and shapes of products are accurately displayed, however the Vendor shall not be held liable for any inaccuracy in the colors and shapes displayed on your monitor.

Under no circumstances shall the Vendor be liable for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the Users’ use of this Site, including any loss of profits or data or computer failure or malfunction.

Subject to the above, where a claim arises pursuant to the purchase of a product through the Site, under no circumstances shall the Vendor’s liability to a User exceed the purchase price paid for the relevant product.

12- Indemnification

Users shall defend and indemnify the Vendor and its affiliates from any and all claims, damages, costs and expenses, including legal fees, arising from or relating to a User’s use of the Site or any breach of these Terms and Conditions.

13- Intellectual property

In accordance with legislation governing the ownership of literary and artistic rights, or other similar rights, this Site and all the elements, brands, drawings, models, photographs, texts, illustrations, logos, sequences whether animated or not and with or without sound, graphics, etc., to be found in this Site, together with their compilation, are the exclusive property of the Vendor, as it does not grant any license or any entitlement other than that a non-transferable and revocable personal license of consulting the Site. Any use or reproduction, in whole or in part, of these elements is authorized exclusively for information purposes only for personal and private use, with any reproduction and any use of copies made for other purposes being expressly prohibited. Neither the Site (in whole or in part), nor its content or brands may be used, reproduced, duplicated, sold, resold, made accessible, modified or exploited in any other way, in whole or in part, for any purpose whatsoever, without prior written authorization from the Vendor. Any other use constitutes infringement.

14- Registration

By registering on our Site, the User agrees that:

he/she is at least twenty-one years old, if between sixteen and twenty-one, that he/she has obtained the consent of his/her parent or guardian who agrees to be bound by these Terms and Conditions; he/she will not open more than one account under the Site; and all information provided while completing his/her profile is accurate. The User is responsible for all activities conducted on its account and shall immediately inform the Vendor shall it be aware of any unauthorized use of its account. The Vendor shall not be held liable or responsible for any failure by the User to do so.

15- Permitted Use

The Site may only be used for personal purposes and in connection with interest in purchasing the services and products provided by the Vendor. Under no circumstances shall it be permitted to use the Site for any other purpose, and it shall be strictly prohibited to undertake any of the following use:

Give third parties access to the services of the Site; Create a false identity on the Site, misrepresent one’s identity, create a member profile for anyone other than oneself (a real person), or use or attempt to use another’s account; Develop, support or use software, devices, scripts, robots, or any other means or processes (including crawlers, browser plugins and add-ons, or any other technology) to scrape the Site or otherwise copy profiles and other data from the Site; Override any security feature or bypass or circumvent any access controls or use limits of the Site; Copy, use, disclose or distribute any non-public information obtained from the Site, whether directly or through third parties (such as search engines), without the consent of the Vendor; Disclose information that the User does not have consent to disclose; Violate the intellectual property rights of others, including copyrights, patents, trademarks, trade secrets, or other proprietary rights; Post anything that contains software viruses, worms, or any other harmful code; Imply or state that the User is affiliated with or endorsed by the Vendor without our express consent; Engage in “framing,” “mirroring,” or otherwise simulating the appearance or function of the Site; Use the Site for any illegal or unauthorized purpose; Overlay or otherwise modify the Site or its appearance; and/or Interfere with the operation of, or place an unreasonable load on, the Site (e.g., spam, denial of service attack, viruses, gaming algorithms).

16- Applicable law

The sales of products of the Vendor are subject to the Kingdom of Saudi Arabia law.

17- Data processing and Civil liberties

The data collected will be processed for the purpose of sending out newsletters and/or processing the Customer’s orders be in accordance with the applicable laws and regulations. The recipients of the data are the Vendor and its service providers. The Customer has the right to access, change, correct and delete personal information concerning them by contacting the Vendor by e-mail.

18- Gift Message Terms

We reserve the right to reject the printing of a gift message or e-gift voucher which includes any content or material which:

is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person contains material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group may harass, upset, embarrass or alarm any person gives the impression that it emanates from or has been approved by us constitutes, advocates, promotes or assists any unlawful act.

CLUB CLARINS LOYALTY PROGRAM TERMS & CONDITIONS

1. SUBJECT

1.1. The "CLUB CLARINS" Loyalty Program is offered by Group Clarins Middle East North Africa, FZCO, a subsidiary of Clarins Groupe. 1.2. The purpose of the "CLUB CLARINS" Loyalty Program is to allow its Members ("Members") to benefit from specific advantages and services by accumulating points in virtual points (clarins.ae) of sale of the CLARINS selective distribution network eligible for the operation in the Kingdom of Saudi Arabia, when purchasing CLARINS brand products on the CLARINS website as identified below.

1.3. It is specified that the following website is eligible for the operation:

https://www.clarins.sa (the “Website”)

1.4. The eligible points of sale for the operation may be updated by CLARINS at any time. The list of eligible points of sale will be regularly updated. 1.5. It is specified that any purchase made in another point of sale than the mentioned above are not eligible for this operation. 1.6. These terms and conditions, to which the applicant has had prior access before joining the Loyalty Program, are deemed to be approved without restriction by the Member upon joining the "CLUB CLARINS" Loyalty Program. 1.7. The "CLUB CLARINS" Loyalty Program (“Program”) is a Loyalty Program that replaces the former Loyalty Program “Online Reward Program” available online.

2. MEMBERSHIP ELIGIBILITY

2.1. The CLUB CLARINS Loyalty Program is offered at the sole discretion of CLARINS. The Program is available to individuals for their personal use only and is limited to one account per individual. Corporations, associations or other groups may not participate in the Program. Individuals who are of legal age and who provide and maintain a valid email address are eligible to become Members. No purchase is necessary to join the Program. CLARINS may refuse to validate a CLUB CLARINS Membership for any reason. Employees and individuals employed by CLARINS’ business partners or vendors are eligible for Membership but may be excluded from certain benefits of the Program. 2.2. By joining the Program and becoming a Program Member, the applicant agrees that he/she has read, understood and agreed to be bound by these Conditions of Use and by any changes or modifications CLARINS may make. The applicant should review these Conditions and the related policies and FAQs frequently as they may change from time to time. These Conditions do not alter in any way the terms or conditions of any other agreement the applicant may have with CLARINS, including any agreement for products or services. The Program is void where prohibited by law.

3. PROGRAM ENROLLMENT

3.1. On the Website:

Eligible individuals may enroll in the Program by visiting the Website and following the Program prompts to register for the Program. The applicant must have a personal account on the Website and give his/her consent to become a member of "CLUB CLARINS".

If the applicant does not have a personal account and wishes to become a Member, he/she must fill out the registration form on the Website and then check the box “I would like to sign up for the Club Clarins loyalty program. I accept the Club Clarins Terms & Conditions.”
If the applicant already has a personal account and wishes to become a Member, he/she must connect to it on the Website, select the heading “my account” and then check the box on “I want to become a member” then click on “Join Club Clarins”.

3.2. By doing the request to CLARINS Customer Service by completing the contact form available on the Website or by calling 800 Clarins (800 252 7467) from Monday to Friday from 8am to 5pm. 3.3. Whether the program enrolment is made on the Website or with CLARINS customer care, to benefit from the advantages of the "CLUB CLARINS” Loyalty Program, the applicant is invited to communicate the following personal data: “first name”, “last name” and “valid e-mail address”. 3.4. The Member guarantees the accuracy of all information provided throughout the Membership. Any inaccuracy could impact the proper processing of the Member's benefits for which CLARINS cannot be held responsible. CLARINS reserves the right to request at any time the presentation of any document confirming the identity of the person wishing to subscribe or having subscribed to the "CLUB CLARINS" Loyalty Program, notably in the case of homonymy. 3.5. Any change must be notified as soon as possible by the Member from his/her personal account on the Website under the headings “My account” / “Personal information” or to CLARINS Customer Service by completing the contact form available on the Website or by calling 800 Clarins (800 252 7467) from Monday to Friday from 8am to 5pm. 3.6. The Program is effective from the moment CLARINS validates the Membership form on the Website. This Membership is nominative, personal and reserved for individuals for their own non-professional use. Each client can only subscribe to one Membership and can only have one account in his/her name. If CLARINS finds that a person has more than one Loyalty account, CLARINS reserves the right to terminate the Member’s account in case of suspicion of abuse to override the potential capping CLARINS may put in place to prevent fraud, which will result in the deletion of all points accumulated and benefits. If CLARINS finds that a person has more than one Loyalty account with no suspicious usage, CLARINS reserves the right to merge the accounts, combining all points accumulated & associated benefits. 3.7. CLARINS reserves the right to refuse or terminate the Membership of any person who does not meet the conditions defined in the present General Conditions of Use of the Program. 3.8. In accordance with legal provisions, CLUB CLARINS Membership is valid for an unlimited period as soon as the member registers. However, the Member may opt out of the Program at any time by notifying CLARINS Customer Service using the contact form on the Website or by calling 800 Clarins (800 252 7467) from Monday to Friday from 8am to 5pm. 3.9. When an account is closed, the points counter is reset to zero, and all unused points, benefits, and rewards not yet delivered or issued are permanently lost, even in the event of a new subscription. 3.10. If a Member is inactive for 3 years from the account creation date, his/her account will be closed and associated data deleted in accordance with CLARINS Privacy Policy.

4- HOW THE “CLUB CLARINS” LOYALTY PROGRAM WORKS

4.1. Cumulative points

The Member earns points that determine which rewards he/she can redeem and his/her status level.

4.1.1. Points earned on the amount spent

MyBlend myLEDmask2 purchases DO NOT qualify for loyalty points, whether purchased online or in Boutiques.
Members earn points based on the amount spent on the website.
List of eligible products / services to amend according to Program scheme that they can redeem for complimentary products, vouchers and other rewards available in the CLARINS online rewards catalogue accessible on the Website by selecting the heading “my account” and then by selecting the heading “my rewards”.
The points earned also enable the Member to reach different levels of status with associated status benefits. Rewards and status benefits evolve over time and may be available on a limited basis, so the Member must check the latest offers on the Website.
CLARINS also communicates on the Program benefits and promotions through Email & FAQs accessible on the Clarins website: Customer service - Frequently Asked Questions - Clarins.

The modalities applicable to the calculation of points are as follows:

1 SAR spent on the purchase of a Product on www.clarins.sa = 1 CLUB CLARINS point earned.
Qualifying purchases made on www.clarins.sa are eligible for the Program.
Shipping costs are excluded from the points calculation.
Taxes are included from the points calculation.

Points earned on the amount spent on CLARINS.com:

For purchases made on the Website, all points earned are pending for 15 days after the purchase date before the Member can redeem them. However, the points earned are automatically credited with the status “pending” without the Member having to complete any other formalities. Points related to a purchase that has been refunded or returned will be cancelled and deducted from the Member's Loyalty account. The Member may consult his or her points balance at any time by logging into his or her personal account on the Website under the heading “My Account”, it being specified that the online counters are not updated in real time.

4.1.2. In addition to purchases, the Member may also earn points in the following ways:

CLUB CLARINS subscription — New Members who enrol in the Loyalty Program will receive a bonus point of 50 points. No order is required to receive the bonus points. To earn points, as detailed in article 3.1, eligible individuals may enrol in the Program by visiting the Website and following the Program prompts to register to the Program. The points earned are automatically credited to the Member’s account.
Profile completion
2nd purchase
Product(s) of the month
Purchase of a routine

4.1.3. The Member may also benefit from special operations dedicated to CLUB CLARINS during specific marketing operations that are not listed in the list 4.1.2. Those animations are to the sole discretion of CLARINS. It is advised to the CLUB CLARINS Member to register to the CLARINS newsletter as qualifying Members will receive email invitations when the special operations are available if they have not opted out of receiving Program emails. 4.1.4. The number of points, if any, awarded for each action is determined by CLARINS in its sole but reasonable discretion and in all cases subject to a maximum number of points earned for each action per year. 4.1.5. In the event of a dispute over the number of points accumulated, only the information contained in the CLARINS database will be considered authentic.

4.1.6. Points will be added on a single counter within the Member’s account.

4.1.7. All Points are valid for 12 months after the last declared purchase date of the Member (Last calendar day of the 12th month). Points are valid for 12 months after the purchase and cannot be extended. The Member may use his/her points at any time before they expire. For example, if the Member placed his/her last purchase on March 15, 2026, and earns points the totality of his/her points will expire on March 31, 2027. 4.1.8. Orders containing only complimentary product using the loyalty points will incur a minimal shipping fee of SAR 30. Gold Tier members will receive free shipping for all orders. 4.1.9. Members will not receive points or benefits from purchases made at airport store locations and retail store. Merchants outside of the Territory are not eligible for the Program. 4.1.10. Points have no monetary value, cannot be exchanged and can only be used within the CLARINS CLUB Loyalty Program.

4.2. STATUS

4.2.1. The Program is a status-based Program determined by the number of points a Member has earned on a rolling 12-months basis on eligible purchases and through qualifying activities, beginning on the date when the Member enrols or reaches a new status. There are 3 statuses with associated benefits:

Status 0: Red (0 to 999 points)
Access to the rewards catalog
Early Access
Members Days
Status 1: Silver (1,000 to 2,999 points)
Access to the rewards catalog
Early Access
Members Days
Tier Bonus Points
Status 2: Gold (3,000+ points)
Access to the rewards catalog
Early Access
Members Days
Tier Bonus Points
Unlimited Free Shipping

4.2.2. When the Member joins the Program, the Member will automatically be eligible for Status 0, Red and associated benefits. Once the Member earns at least 1,000 points during the 12 months following obtaining this status, the Member will be automatically moved up to Status 1, Silver. If the Member earns 3,000 points or more in his/her first year or earlier, the Member will qualify for Status 2, Gold. 4.2.3. Status 0 is valid for an undetermined period of time unless a higher status is reached. Status 1 and 2 are valid for 12 months from when the Member first qualifies for that status. After that, the member must earn enough points from eligible purchases within a rolling 12-month period to renew their status. Otherwise, the Member will be in the status that corresponds to the number of points earned. For example, if the Member is in Status 2, Gold, starting November 1, 2025, the Member will maintain Gold status until October 31, 2026. If the Member earns 3,000 points or more during this timeframe, CLARINS will renew the Member’s Status 2 Gold for another 12 months. If the Member earns less points, the Member will become a Status 1 Silver Member or Status 0 Red Member starting November 1, 2026 for another 12 months’ timeframe or until the Member earns enough points to upgrade to another status. 4.2.4. When the Member uses his/her points for rewards, his/her Status level will not change as the status is determined by the number of points a Member has earned within a rolling 12-months basis on eligible purchases.

4.3. REWARDS AND BENEFITS OF THE PROGRAM

4.3.1. When the Member reaches a reward level, he/she can choose to use his/her points to benefit from the rewards offered (the points used will be deducted from the Member's balance) or to continue to accumulate points to reach the next level. 4.3.2. If the Member chooses to use his/her Loyalty points for rewards, he/she can redeem his/her Loyalty points and obtain a reward on the Website. 4.3.4. To redeem rewards, the Member must have accumulated the minimum number of points as established by CLARINS for a particular benefit. There are 6 rewards levels with associated benefits:

Level 1: 0 to 999 points
Level 2: 1000 to 1499 points
Level 3: 1500 to 2499 points
Level 4: 2500 to 2999 points
Level 5: 3000 to 3499 points
Level 6: 3500 to 3999 points

4.3.5. The selection of reward for each tier level can be viewed on the Website and is accessible from a personal account in the headings “CLUB CLARINS / my rewards” and can update at any moment the selection of rewards. Rewards can be of a different nature:

Products applicable on the Website
CLARINS vouchers applicable on the Website

4.3.6. On the Website, the Member can redeem his/her points for products, CLARINS vouchers applicable on the Website:

The Member must connect to his/her personal account on the Website and select the headings “My Account” / “My points Recap, My Rewards”.
The products are shipped to the address provided by the Member in his/her account. Shipping is free if the Member is in Gold Status. Otherwise, SAR 30 shipping fees will be required to ship the reward product(s).
The reception of the reward by post can take about 3-5 days. Once a reward order has been validated, it is no longer possible to modify the choice of gift, or the delivery address entered.
The Member may redeem multiple rewards per order. Rewards-only orders will not benefit from website-wide promotion offers (e.g., free sample offers, gift offers, free product offers, gift with purchase etc.).
The redemption of the cumulated points is limited to 45,000 points redeemed per calendar year per Member.

4.3.7. Qualifying Members may receive email invitations when a new reward level is reached.

4.3.8. Points may be redeemed for Club Clarins loyalty vouchers that are valid for 6 months only. Once you have chosen to redeem points for a Club Clarins loyalty voucher, the reward will be available in your Shopping Bag to apply to a current or future order on Clarins.ae. You may apply only one Club Clarins loyalty voucher reward per order. Club Clarins loyalty vouchers are for one-time use only and may not be cumulative with other discounts or special offers.

4.4. OTHER SPECIFICATIONS OF THE PROGRAM TERMS AND CONDITIONS

4.4.1. Offers and rewards are available while supplies last and substitutions made by CLARINS in its sole discretion may occur. If the online order is not completed for any reason, any offers or rewards will be removed from the shopping basket and may no longer be available. The Member is not required to redeem his/her accumulated rewards and/or benefits. Depending on the availability of a particular reward, CLARINS may be unable to re-ship offers or rewards if they arrive damaged, if the Member received the wrong one, or if one is missing. In these cases, the Member should contact CLARINS customer service by completing the contact form available on the Website or by calling 800 Clarins (800 252 7467) from Monday to Friday from 8am to 5pm. 4.4.2. Neither accounts nor Program rewards, benefits and/or points may be transferred, shared or combined. Only the Member paying for the products may accumulate rewards, benefits and/or points. CLARINS reserves the right to monitor the number of accounts per household and refuse, merge or close additional or duplicate accounts at any time. 4.4.3. Rewards, benefits and points earned through the Program have no cash value, are non-transferable (except as expressly provided in these General Conditions of Use). Purchase balances and/or points credited to the Program account will be decreased or reversed, as applicable, if part or all of a purchase is returned or cancelled or if the credit is obtained through fraudulent or other activity that violates these General Conditions of Use. The sale, barter, transfer (except as expressly provided in these Terms), or assignment of any rewards or benefits offered through the Program, other than by CLARINS, is expressly prohibited.

4.4.4. Rewards cannot be exchanged or returned for points, another product or service or a monetary refund.

4.4.5. The Member may not sell or resell any of the products, services, or samples purchased or otherwise received from CLARINS. CLARINS reserves the right, without notice, to cancel or reduce the quantity of any order to be filled and/or any products or services to be provided to the Member that CLARINS believes, in its sole discretion, may result in the violation of our General Conditions of Use. 4.4.6. CLARINS is not responsible for rewards, benefits and/or points lost or redeemed due to fraudulent activity by the Member or any third party. 4.4.7. CLARINS reserves the right to change Program benefits, how the Member earns points and reaches each Program tier and how CLARINS evaluates and rewards the eligible purchases and/or other Program activity. CLARINS reserves its right to place limits on the number of purchases or activities that are eligible for the Program and/or for any given tier, the number or types of rewards or benefits the Member may receive or earn in any given tier, in a given time period or for the duration of the Program, and/or any combination thereof. 4.4.8. If the Member has concerns that a purchase or other activity was not properly applied, the Member should contact CLARINS Customer Service by completing the contact form available on the Website or by calling 800 Clarins (800 252 7467) from Monday to Friday from 8am to 5pm. The email of the Member must specify his/her name and email address associated with the Program, the date of the Program activity, and the issue(s) encountered. This email must be sent no more than fourteen (14) days after the date the purchase or other Program activity took place. CLARINS is not responsible for late notifications about purchases or other Program activities not being credited to an account.

5. PROGRAM AND MARKETING COMMUNICATIONS

5.1. By enrolling in the Program, the Member may receive privileged communications strictly related to his/her membership ("Program communications") by email, mail, SMS and WhatsApp according to his/her communication preferences, as follows:

Welcome CLUB CLARINS
Points expiry alert
Points balance reset
New reward catalog level reached
Bonus second purchase
Status downgrade alert
Status upgraded
Status renewed

These Program communications will be sent regardless of whether the Member has opted in to CLARINS marketing communications. If the Member does not want to receive Program communications, he/she will have to unregister from the Program. 5.2. To receive CLARINS marketing communications ("Marketing communications"), the Member must log in to his/her account and give his/her consent by ticking the checkbox "I agree to my data being used to provide me with personalized offers from CLARINS, including on social networks and other websites" and selecting Email, mail, SMS and WhatsApp. The Member can opt out at any time from Marketing communications, by logging into his/her account, by following the link "unsubscribe" contained in each email or by replying "STOP" to a SMS or a WhatsApp.

6. TERMINATION AND MODIFICATION

6.1. The Program and its benefits are offered at CLARINS’ sole discretion. CLARINS may cancel, modify, restrict or terminate these General Conditions of Use, the FAQs and/or the Program or any aspect or feature of the Program at any time without prior notice, even though such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits.

6.2. To keep his/her account active the Member must log in to his/her Program account within 36 months.

6.3. Any suspected abuse of the Program, failure to follow any General Conditions of Use, Membership inactivity for more than 36 months (as described in 6.2), illegal activity, fraud, misrepresentation or other conduct inconsistent with these General Conditions of Use and/or detrimental to CLARINS or CLARINS’ interests, including without limitation, any suspected illegal, fraudulent other unauthorized use of any Program rewards, points, cards, credits, vouchers, coupons and/or certificates, may result in the revocation of the Membership and make the Member ineligible for further participation in the Program. If the Membership is revoked, any rewards or benefits in the account of the Member will automatically expire and the access to the Program and features will automatically terminate. 6.4. If the Member decides to no longer be a part of the Program, the Member may cancel his/her Membership at any time by opting out of the Program in his/her account on the Website; or by contacting CLARINS Customer Service by completing the contact form available on the Website or by calling 800 Clarins (800 252 7467) from Monday to Friday from 8am to 5pm. If the Member cancels his/her Membership, he/she will lose all accumulated points, benefits and tier status. 6.5. Cancellation of the Membership in the Program is the Member’s sole remedy. CLARINS has no other obligation, liability, or responsibility.

7. PERSONAL DATA

7.1. Group Clarins Middle East North Africa FZCO, a company registered with the trading license no: 05974 is responsible for the processing of personal data for the "CLUB CLARINS" Loyalty Program. 7.2. The information collected within the framework of the "CLUB CLARINS" Loyalty Program on the Website or by the CLARINS Customer Service by completing the contact form available on the Website or by calling 800 Clarins (800 252 7467) from Monday to Friday from 8am to 5pm and/or their activity in the Program, is processed electronically in order to process the Member's requests, to allow him/her to benefit from the advantages of the "CLUB CLARINS" Loyalty Program, to send offers, news and personalized advertisements according to his/her previous purchases and/or interests and to carry out statistics and studies. 7.3. This information is kept by CLARINS for no longer than is necessary for the purposes for which it was collected. In any event, this information is deleted once the Member has not made a purchase or clicked on a hyperlink contained in an e-mail sent by CLARINS for a period of 3 years. 7.4. In accordance with the regulations in force, the Member has a right of access, rectification, deletion and portability of the information concerning him or her, as well as a right of opposition and limitation of processing. To exercise these rights, the Member must send his or her request after justifying her/his identity to the following e-mail address: customercare.me@clarins.com. The Member may also lodge a complaint with the competent supervisory authority in charge of data protection or lodge a legal appeal if his or her data is misused.

7.5. To learn more about CLARINS’ privacy policy, the Member is invited to consult the Privacy Policy.

8. RESPONSIBILITY

8.1. CLARINS is exonerated from all responsibility for any consequence, direct or indirect, of any anomalies or malfunctions of the "CLUB CLARINS" Loyalty Program, regardless of their cause. In the event of malfunction or anomalies, CLARINS undertakes to maintain the benefit of the Member's accumulation of points and/or minutes or an equivalence. 8.2. The Member declares that he/she is fully aware of the intrinsic characteristics of the Internet and in particular of the fact that the transmission of data on the Internet is only relatively reliable, as the data circulates on heterogeneous networks, with diverse characteristics and capacities, which are sometimes saturated at certain times of the day and which can have an impact on download times or accessibility to data, and that the Internet is an open network, that consequently, the information it carries is not protected against the risks of detour, intrusion into its system, piracy of the data, Programs and files of its system, contamination by computer viruses, and that it is up to him/her to take all the appropriate measures so as to protect the data, files or Programs stored in its system against contamination by viruses as well as attempts at intrusion in its system. 8.3. Any breach by the Member or a third party acting on behalf of the Member, of these General Conditions of Use, any abusive or fraudulent use of the benefits it provides, any falsification of information communicated to CLARINS as well as any behavior by the Member that is detrimental to the interests of CLARINS will automatically result in the Member's deregistration from the Program. The Member is informed that the service providers involved in the Program have their own solutions for analyzing, detecting, and reporting anomalous or inconsistent actions. If necessary, access to a member’s space may be suspended or cancelled. The cancellation or termination of an account will result in the loss of the rights attached to the Membership, in particular the balance of points and/or minutes, without the Member or any third party or rightful claimant being able to claim any compensation.

9- PARTIAL INVALIDITY - MODIFICATION OF THE GENERAL CONDITIONS OF USE

If one or more provisions of these General Conditions of Use are found to be unlawful or invalid, such invalidity shall not render the remaining provisions of these General Conditions of Use invalid. CLARINS reserves the right to adapt or modify these General Conditions of Use at any time and without prior notice, such adaptations or modifications being applicable to any use of the Loyalty Program, subsequent to such adaptations or modifications.

10- DISPUTES - APPLICABLE LAW - COMPETENT JURISDICTION

The present General Conditions of Use are subject to the application of the Territory’s law. Any dispute arising from the interpretation or execution of these General Conditions of Use and its consequences will be brought before the competent courts.

11- MEDIATION

The Member is informed of the possibility of having recourse to consumer mediation for any disputes that may arise concerning the use of the Program. Referral to the mediator is only possible if the Member has already contacted CLARINS Customer Service and has not obtained an answer or satisfaction with his/her complaint.